General:
What is My Account?
My Account is the most easiest and convenient way to manage/edit your personal information with us. My Account will allow you to: view order status, previous order, make a payment, bank info, your preferences for mails & update your information.
Why should I register for it?
If you do not register then we will be unable to record your progress. It will be a convenient and transparent way to track and have a proper record of your purchases with us.
How do I activate My Account and create a username and password?
If you still haven't created your My Account profile, simply follow these steps.
- To activate your account on our website, click on the “Sign Up” button under Sign In.
- Enter the Email Id, Phone Number you want to register with us.
- Fill your Name.
- Enter the Password and then Confirm Password.
- Click Signup.
- Your Myhomoeo account has been created.
Shipping & Returns:
How can I track my order?
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.myhomoeo.com Online tracking usually goes live within 24-48 business hours post shipping.
How long do you take to dispatch and delivery an order?
We try to serve you the best and dispatch the order in the allloted time. It depends on where you are and the delivery option selected. At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
- Items which are available at our hub gets dispatched on the same or the next day of order placement.
- Items which the are sent by the sellers to our hub gets dispatched in 2-3 working days of order placement.
Is shipping outside India?
Currently, we are serving within India only. We are working hard and would plan on starting with International delivery service very soon.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Payment:
What are the different modes Of Payment?
You can use any one of the following payment methods:
- Credit card (Visa/ Master/American Express/Maestro)
- Debit card (All major bank debit cards)
- Wallets (Mobikwik, Freecharge, PayZapp, PayUMoney, Ola Money, SBI Buddy, Vodafone mPesa)
- Netbanking (All Major Banks)
- Cash on Delivery (Available for selected products and pincodes)
Are there any hidden charges while making payment?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary page. In some cases, if the courier delivery person asks for any extra charges then kindly contact us.
Are there additional charges that we have to pay on placing an order?
- When you place a COD order, then Rs.50 is charged as COD charges. However, on prepaid orders no additional charges are added to your bill.
- When you place any order of less than Rs.500 then a shipping charge of Rs.50 gets added to your bill. The shipping charges are waived off when you place an order of minimum Rs.1000.
- When you place a COD order of less than Rs.500, then both shipping charges (Rs.50) + COD charges (Rs.50) are applicable on your order.